Baboo is a Geneva based airline with a growing network of European destinations. As part of our expansion plans, we are actively seeking to complete our dynamic Customer Care team with a: Back & Front Office Agent
Major responsibilities
- Assist our clients in case of irregularities providing them with support and help
- Answer, solve and follow up their requests and complaints
- Apply refund policies considering our guidelines
- Maintain and help to improve the standards of quality and the image of Baboo in coordination with the members of the team and the rest of the company
- Produce reports on major incidents, requests and complaints faced
Requirements :
- Excellent written and spoken English and French are a must, other languages are a plus
- Good computer skills: MS office, GDS and Sabresonic are a plus
- Previous experience in customer care is appreciated
- Client and service oriented
- Diplomacy, positivism and patience
- Stress resistance
- Ready to work on irregular shift-work schedule
If you have the same vision, if you understand our mission statement, if you share our values, you should feel comfortable with the Baboo team spirit. And overall, if you wish to participate in the growth of Baboo we invite you to apply for the following position(s) by sending your resume and cover letter (with your photo) only by email to: recruitment@flybaboo.com
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